Privacy Policy

Version 1.0 - February 2024

About us

This privacy policy ("Privacy Policy") explains how we process and protect your personal data when you use this Website or our services provided via (together, the "Services").

These Services are operated by AG, c/o Impact Hub Zürich AG, Sihlquai 131, 8005 Zürich, Switzerland (the "Company", "we", "our", or "us"). The Company is the controller for the data processing described below.

Unless otherwise defined in this Privacy Policy, the definitions used in this Privacy Policy have the same meaning as in the Swiss Federal Act on Data Protection (FADP) or the EU General Data Protection Regulation (GDPR).

1 Personal data we collect

We may collect or receive personal information for a number of purposes connected with our business operations when you use our Services, namely:

  • Usage and analytics information (e.g., identifiers, numbers of clicks, tracking data)
  • Contact details (e.g., name)
  • Login details (e.g., password, username, session)
  • Payment details (e.g., billing information, credit card details)
  • Request details (e.g., details and content of your inquiries)
  • Website visitor details (e.g., logfiles, terminal ID)

There is no obligation to provide your personal data. However, please note that our Services cannot be provided if you do not provide the required data strictly necessary for performing the contract between you and us.

2 How We Collect Personal Data

We collect information about our users when they use our Services, including taking certain actions within it.


  • Via our Website and electronic communication
  • When you use our Services
  • When you provide services to us
  • When you correspond with us by electronic means using our Services
  • When you browse, complete a form or make an inquiry while using our Services


  • Through public sources
  • From public registers (such as commercial registers), news articles and internet searches
  • When our business customers engage us to perform professional services which involve them sharing personal data they control with us as part of that engagement
  • From external Service Providers (see section 5)

3 Legal Basis and Purposes

Our legal basis for collecting and using the personal data described in this Privacy Policy depends on the personal data we collect and the specific purposes for which we collect it.

Contract: To perform our contractual obligations or take steps linked to a contract with you. In particular:

  • To provide you with customer support
  • To set up and manage your account, as well as to verify your credentials when logging in
  • To recruit you
  • To provide our Services

Consent: We may rely on your freely given consent at the time you provided your personal data. In particular:

  • To place non-essential cookies and other tools on your browser

Legitimate Interests: We rely on legitimate interests based on our assessment that the processing is fair and reasonable and does not override your interests or fundamental rights and freedoms. In particular:

  • To place essential cookies and other tools on your browser that are technically necessary for our Services
  • To develop new services
  • To maintain and improve our Services, as well as to detect, prevent, and address security threats

Necessity for Compliance with Legal Obligations: To meet regulatory and public interest obligations. In particular:

  • To notify you about changes to our Services and our Privacy Policy
  • To comply with applicable regulations and legislation.
  • For the legal enforcement of claims and rights.

4 Data Retention

We retain personal data for so long as it is needed for the purposes for which it was collected and in line with legal and regulatory requirements or contractual arrangements. After this period, we delete or fully anonymize your personal data.

5 Data Recipients

We engage third-party companies ("Service Providers") to facilitate the operation of our Services, assist in analysing the usage of the Services, or perform necessary services, such as payment and the provision of IT services. These third parties have access to your personal data only to the extent necessary to perform these tasks.

Type(s) of Service Providers who might access your personal data:

  • Professional advisers that we use, such as accountants and lawyers
  • Third parties that are engaged in the course of your matter, such as counsels, banks and other payment providers, KYC/AML service providers, and postal or courier providers
  • Insurers
  • Third parties who provide IT and software services
  • Third parties who help us with client insights and marketing

6 Data Transfers

We and/or our Service Providers may transfer your personal data to and process it in the following countries:

  • USA
  • EU / EEA

We may use Service Providers partly located in so-called third countries (outside the European Union or the European Economic Area or Switzerland) or process personal data there, i.e., countries whose level of data protection does not correspond to that of the EU or Switzerland.

We safeguard your personal data per our contractual obligations and applicable data protection legislation when transferring data abroad.

Such safeguards may include:

  • The transfer to countries that have been deemed to provide an adequate level of protection according to the Federal Council, as well as to countries where there is an adequacy decisions by the European Commission in place
  • Applying standard data protection model clauses, binding corporate rules or other standard contractual obligations that provide appropriate data protection

If a third country transfer takes place and there is no adequacy decision or appropriate safeguards, it is possible and there is a risk that authorities in the third country (e.g. intelligence services) can gain access to the transferred data and that the enforceability of your data subject's rights cannot be guaranteed.

7 Data Disclosure

We may disclose your personal data in the good faith belief that such action is necessary:

  • To comply with a legal obligation (i.e., if required by law or in response to valid requests by public authorities, such as a court or government agency)
  • To protect the security of our Services and defend our rights or property
  • To prevent or investigate possible wrongdoing in connection with us

8 Data Security

We take reasonable technical and organisational security measures that we deem appropriate to protect your stored data against manipulation, loss, or unauthorised third-party access. Our security measures are continually adapted to technological developments. We also take internal data privacy very seriously. Our employees and the service providers that we engage are required to maintain secrecy and comply with applicable data protection legislation. In addition, they are granted access to personal data only insofar as this is necessary for them to carry out their respective tasks or mandate.

The security of your personal data is important to us but remember that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. We recommend using antivirus software, a firewall, and other similar software to safeguard your system.

9 Your Rights

You have the below data protection rights. To exercise these rights, you may contact the above address or send an e-mail to: Please note that we may ask you to verify your identity before responding to such requests.

  • Right of access: You have a right to request a copy of your personal data, which we will provide to you in an electronic form.
  • Right to amendment: You have the right to ask us to correct our records if you believe they contain incorrect or incomplete information about you.
  • Right to withdraw consent: If you have provided your consent to the processing of your personal data, you have the right to withdraw your consent at any time with effect for the future. This includes cases where you wish to opt-out from marketing communications. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose(s) to which you initially consented to unless there is another legal basis for processing.
  • Right to erasure: You have the right to request that we delete your personal data when it is no longer necessary for the purposes for which it was collected or when it was unlawfully processed.
  • Right to restriction of processing: You have the right to request the restriction of our processing of your personal data where you believe it to be inaccurate, our processing is unlawful, or where we no longer need to process it for the initial purpose, but where we are not able to delete it due to a legal obligation or because you do not want us to delete it.
  • Right to portability: You have the right to request that we transmit your personal data to another data controller in a standard format such as Excel, if this is data which you have provided to us and if we are processing it on the legal basis of your consent or to perform our contractual obligations.
  • Right to object to processing: Where the legal basis for our processing of your personal data is our legitimate interest, you have the right to object to such processing on grounds relating to your particular situation. We will abide by your request unless we have a compelling legal basis for the processing which overrides your interests or if we need to continue to process the personal data for the exercise or defence of a legal claim.
  • Right to lodge a complaint with a supervisory authority: You have the right of appeal to a data protection supervisory authority if you believe that the processing of your personal data violates data protection law. The competent data protection authority in Switzerland is the Federal Data Protection and Information Commissioner ( In the EU and EEA, you can exercise this right, for example, before a supervisory authority in the Member State of your residence, your place of work or the place of the alleged infringement. You can find a list of the relevant authorities here:

10 Cookies

Our Services use cookies and similar technologies (collectively “Tools”) provided either by us or by third parties. A cookie is a small text file that is stored on your device by the browser. Comparable technologies are web storage (local / session storage), fingerprints, tags or pixels. Most browsers are set by default to accept cookies and similar technologies. However, you can usually adjust your browser settings so that cookies or similar technologies are rejected or only stored with your prior consent. If you refuse cookies or similar technologies, you may not be able to use all of our Services without problems. In the following, the Tools we use are listed by category, whereby we inform you in particular about the providers of the Tools, the storage period, and their purpose. If personal data is transferred to third countries, we refer you to section 6 of our Privacy Policy, also with regard to the risks this may entail.

TWe use Tools that are necessary for the operation of the website on the basis of our legitimate interest in enabling you to use our Services more conveniently and individually and to make use of it as time-saving as possible. In certain cases, these Tools may also be necessary for the performance of a contract or to carry out pre-contractual measures. In these cases, access to and storage of information in the terminal device is absolutely necessary and is carried out on the basis of the implementation laws of the ePrivacy Directive of the EU member states.

We use all other Tools, especially those for marketing purposes, on the basis of your consent. In these cases, access to and storage of information in the end device is subject to consent and takes place on the basis of the implementation laws of the ePrivacy Directive of the EU member states. If you have given your consent to use certain Tools, we will (also) transfer the data processed when using the Tools to third countries on the basis of this consent.

You can withdraw your consent for certain Tools at any time in the settings of our cookie banner solution. Alternatively, you can assert your revocation for certain Tools directly with the provider.

10.1 Tools

We use our own service to enhance the user experience on our website and with our services. To achieve this, we've developed our own analytics tool that helps us understand how users interact with our website. This tool collects information about your activities, such as which pages the users visit, and how they navigate through our site. We use this data exclusively to improve our website's functionality and the quality of our services, ensuring they meet the user needs and preferences.

The following information is stored and read in the Local Storage:

  • "salesPage": Stores the last sales page visited before account creation.
  • "query": Stores URL queries present when the site was first visited and upon account creation.

10.1.1 Google Tag Manager

Our website uses Google Tag Manager, a service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google Tag Manager"). The Tag Manager is used by us to manage the tools and external services that we use on our website and allows the use of so-called tags. A tag is a code element that is stored in the source code of the website in order to control, for example, which page or service elements and tools are activated and loaded in which order. In some cases, the data is processed on a Google server in the USA.. To know more about Google's data processing, please consult Google's privacy policy.

10.1.2 Google Analytics 4

Our website uses the web analytics service Google Analytics 4, a service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google Analytics 4"). If you have not consented to the use of the analytics tools, your data will not be collected as part of Google Analytics 4.

Google Analytics 4 uses JavaScript and pixels to read information on your terminal device and cookies to store information on your terminal device. This is used to analyse your usage behaviour and to improve our website. The access data is compiled by Google on our behalf into pseudonymous usage profiles and transferred to a Google server in the USA. We will process the information obtained in order to evaluate your use of the website and to compile reports on website activities.

The data collected as part of the usage analysis of Google Analytics 4 is enriched with data from the Google Search Console and linked to data from Google Ads, in particular to measure the success of our advertising campaigns (so-called conversions).

The following data may be processed by Google Analytics 4: IP address; user ID and device ID; referrer URL (previously visited page); pages viewed (date, time, URL, title, length of stay); downloaded files; clicked links to other websites; achievement of certain goals (conversions); technical information (operating system; browser type, version and language; device type, brand, model and resolution); approximate location (country, region and city, if applicable, based on anonymised IP address).

This tool uses the following cookies:

  • „_ga“ (13 months), „_gid“ (24 hours): Recognition and differentiation of visitors by a user ID
  • „_ga_[GA-ID]“ (13 months): Retention of the information of the current session

To know more about Google's cookie usage, consult its privacy policy

10.1.3 YouTube

Our website uses YouTube Videos, a service which is offered to persons from Switzerland and the European Economic Area by Google Ireland Limited, Google Building Gordon House, 4 Barrow St, Grand Canal Dock, Dublin 4, D04 V4X7, Ireland ("YouTube"). When you visit a page on our website that has a YouTube video embedded, your browser connects to the YouTube servers, and data is stored and processed there. Regardless of whether you have a YouTube account or not, YouTube collects data about you. This includes for example your IP address, technical information about your browser type, operating system, session duration, bounce rate or basic device information. YouTube may track and store these actions using cookies and similar technologies. If you are logged in to YouTube as a registered member, more data can usually be collected as more cookies may have already been set in your browser. In addition, your actions on our website are directly linked to your YouTube account. To prevent this, you must log out of YouTube while surfing on our website.

Below we show you cookies that are set by YouTube when you visit a page of our website with an embedded YouTube video. This list is not exhaustive and assumes that you do not have a YouTube account. When you watch the video other cookies may be set. These are also third-party cookies such as from Google Analytics or Facebook.

This tool uses the following cookies:

  • “YSC” (Session): Registers a unique ID to keep statistics of what videos from YouTube the user has seen.
  • "VISITOR_INFO1_LIVE" (6 months): Advertising, personalised YouTube recommendations based on past views and searches

The following information is stored and read by YouTube in the Local and Session Storage:

  • "yt-remote-device-id": Stores the user's video player preferences using embedded YouTube video.
  • "yt-remote-connected-devices": Stores the user's video player preferences using embedded YouTube video.
  • "ytidb::LAST_RESULT_ENTRY_KEY": Used to track user’s interaction with embedded content.
  • "yt-remote-session-app": Stores the user's video player preferences using embedded YouTube video.
  • "yt-remote-cast-installed": Stores the user's video player preferences using embedded YouTube video.
  • "yt-remote-session-name": Stores the user's video player preferences using embedded YouTube video.
  • "yt-remote-cast-available": Stores the user's video player preferences using embedded YouTube video.
  • "yt-remote-fast-check-period": Stores the user's video player preferences using embedded YouTube video.

To know more about Google's cookie usage, consult its privacy policy

11 Social Media and Links to Third-Party Apps and Websites

Our Services contain links to websites or apps that are not operated by us. When you click on a third- party link, you will be directed to that third party's website or app. We have no control over the content, privacy policies, or practices of any third-party websites or services.

We maintain online presences on social networks to, among other things, communicate with customers and prospective customers and to provide information about our products and Services. If you have an account on the same network, it is possible that your information and media made available there may be seen by us, for example, when we access your profile. In addition, the social network may allow us to contact you. As soon as we transfer personal data into our own system, we are responsible for this independently. This is then done to carry out pre-contractual measures and to fulfil a contract. For the legal basis of the data processing carried out by the social networks under their own responsibility, please refer to their data protection declarations. Below is a list of social networks on which we operate an online presence:

  • LinkedIn: Privacy Policy

12 Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We therefore encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13 Contact us

If you have any questions about this Privacy Policy, do not hesitate to get in touch with us at: AG, c/o Impact Hub Zürich AG, Sihlquai 131, 8005 Zürich, Switzerland,