Vitruvio is a tech-enabled financial operations provider for the insurance industry, launching out of the D. E. Shaw group. The company seeks a director of accounting to play a critical leadership role, responsible for the day-to-day management of operational workflows, team performance, and service delivery quality. Reporting to the co-founder and head of operations, this role offers the chance to serve as the operational backbone of the team, bridging strategy and execution while maintaining the standards that define Vitruvio's client experience. The role is with Vitruvio, not the D. E. Shaw group. As a portfolio company of the D. E. Shaw group’s venture studio, DESCOvery, Vitruvio benefits from the firm’s entrepreneurial expertise and network. Please note that Vitruvio will be reviewing all applications and making hiring decisions independently of the D. E. Shaw group.

Oversee the operations and servicing team, ensuring tasks are assigned, prioritized, and completed in accordance with established workflows, timelines, and service standards.
Maintain visibility into all active client engagements and flag emerging issues to the head of operations in a timely manner.
Serve as the first layer of escalation support for team members encountering complex client situations, technical challenges, or interpersonal issues.
Provide direct day-to-day leadership and coaching to team members, fostering a culture of accountability, continuous improvement, and professional growth, including regular check-ins with direct reports.
Support onboarding of new team members by ensuring training plans are followed and knowledge transfer is thorough.
Provide regular status updates, reports, and summaries on team performance, client status workload, and any risks or opportunities on the horizon.
Partner with the head of operations to identify inefficiencies in current workflows and develop actionable improvement plans, including evaluating tools and technologies to increase performance.
Document process changes and updates, ensuring the team is trained and aligned on new procedures and there are records of escalation patterns.

Start-up Ventures: Director of Accounting at Vitruvio