Overview:
Top global hedge fund seeks a talented, energetic self-starter for a Desktop Support Engineer position. Candidate must have a minimum of 5 years’ experience at a hedge fund/financial institution, supporting MS Windows Desktop/Server environments leveraging the latest tools and concepts in order to provide exceptional service delivery across the enterprise. The optimal candidate will be process driven and have a diverse technology background with a desire to learn and become the best. A basic understanding of financial markets and trade lifecycles is a plus. The candidate must be an exceptional problem solver and a very strong communicator with the ability to multitask.
In the role of Desktop Support Engineer, the employee responsibilities will include:
- Provide global end-user and desktop support in a fast-paced environment (includes all offices, remote and executive leadership support)
- Office 365 applications and Windows 10 operating system support
- Microsoft Active Directory and Office 365 Exchange Online management
- Citrix Cloud/Microsoft Azure VDA/VDI platform management and support
- HP Workstation, HP Thin Client, Lenovo laptop management and support
- Cisco VoIP phones, Cisco Unified CM and Cisco Unity Connection Administration
- Mobile device (iOS, Android) support managed through MDM platform (MobileIron)
- Supporting video conferencing systems (Zoom, Neat, Poly)
- Supporting Market Data Applications (Bloomberg Anywhere/Terminal, etc.)
- Basic Network troubleshooting (DNS, DHCP, Network slowdowns, remote VPN/VDI connectivity problems, etc.)
- Consistently logging and monitoring service tickets to ensure fast, thorough resolution and documentation of every issue through JIRA Service Desk
- Office moves and build outs
- Device inventory and asset management
- Employee onboarding/offboarding
QUALIFICATIONS & REQUIREMENTS:
In order to effectively represent the Company and communicate with clients, the employee must be someone who has:
- Minimum 5 years desktop support experience at hedge fund or investment advisor
- Exceptional customer service with strong written and oral communication skills
- Strong drive and passion for technology and self-development
- Strong problem-solving skills, high attention to detail and quick to learn both user and system environments
- Ability to work independently and multi-task
- Keen attention to detail, with commitment to follow through and follow-up
- Extensive understanding of desktop support standards and best practices including related hardware and software
- Experience supporting mobile devices
- Experience supporting remote users and troubleshooting remote VPN/VDI connections
- Knowledge of PowerShell, scripting, automation, and packaging (Microsoft System Center Configuration Manager) is a plus
- Travel may be required across all office locations for coverage and/or initiatives
Don’t have all of the skills listed above? Have extra skills you think are important that we haven’t thought of? Please, let us know by applying and telling us a bit more about yourself and why you think you’re qualified!