What You'll Do
Provide first-rate support for traders by resolving issues promptly, answering questions, relaying feature requests, and providing the best possible trading experience. Handle a wide variety of immediate trading system issues with urgency. Troubleshoot complex trading system-related issues, log them into a ticketing system, and build a knowledge base to capture workarounds for future troubleshooting. Reduce recurring issues and improve system stability by automating manual tasks, monitoring system components, and analyzing system logs. Collect data, identify patterns, and correlate problems to determine root causes. Recommend and implement improvements to technical support tools, procedures, and processes to reduce resolution time. Build new tools to identify potential problems before they occur.
What You'll Need
Keen interest in electronic trading or finance with a willingness to learn and support traders in a production environment. Proven technical experience, including: scripting and troubleshooting using PowerShell, Python, SQL, or similar languages; knowledge of Windows and Linux operating systems; and, basic understanding of networking fundamentals. Ability to accommodate on-call duties and cover alternate shifts when necessary. Excellent critical thinking skills with the ability to analyze, troubleshoot, and creatively solve problems. The ability to work in a fast-paced dynamic environment with the skills to balance multiple tasks at the same time. Strong verbal and written communication skills, adaptable for technical and non-technical audiences. Drive and desire to go above and beyond what is explicitly asked. Ability to work independently and collaboratively. Experience supporting and troubleshooting third-party software or proprietary trading systems is a plus. Bachelor's degree is required.