Support existing trading systems for internal and external customers in a fast-paced growing environment.
• Create, modify, and maintain user logins and account configurations within WEX systems.
• Provide 1st level support to all trading application users; respond to support requests via phone, email and IMs
• Work with vendors (Exchanges, ECNs, etc.) to resolve production issues
• Work with developers to improve software and troubleshoot problems
• Maintain documentation of support processes, ongoing technical issues, and workarounds
• Assist with resolving clearing issues
• Work on special projects as necessary
• Provide 1st level support to all trading application users; respond to support requests via phone, email and IMs
• Work with vendors (Exchanges, ECNs, etc.) to resolve production issues
• Work with developers to improve software and troubleshoot problems
• Maintain documentation of support processes, ongoing technical issues, and workarounds
• Assist with resolving clearing issues
• Work on special projects as necessary
• Must have proven ability to manage multiple tasks effectively
• Must have excellent customer support and communication skills
• Must have an understanding of trading industry concepts and terminology
• A working knowledge of finance industry clearing is a plus
• Troubleshooting experience in financial trading applications, similar to Reuters, TT, PATS, Bloomberg, and GL Trade is a plus.
• Proficiency with the Windows operating system is a plus
• Self-motivated, energetic and results-orientated
• 2-3 years of Financial Services experience is preferred
• Must have excellent customer support and communication skills
• Must have an understanding of trading industry concepts and terminology
• A working knowledge of finance industry clearing is a plus
• Troubleshooting experience in financial trading applications, similar to Reuters, TT, PATS, Bloomberg, and GL Trade is a plus.
• Proficiency with the Windows operating system is a plus
• Self-motivated, energetic and results-orientated
• 2-3 years of Financial Services experience is preferred